Cancellation and Refunds

We strive to ensure a smooth and satisfying shopping experience. Please read the policy below carefully before making a return, refund, or cancellation request.

🔄 Returns & Exchanges

✅ We accept returns or exchanges within 5 days of delivery, but only in case of damaged or defective items.

To initiate a return:

1. Email us at support@purelyhomes.in with clear photos of the damaged product.

2. Returns are accepted only for orders placed on our official website.

3. The product must be unused, with original packaging and tags intact.

4. For exchanges, kindly:

   • Place a new order for the item you want.

   • Request a return for the original product.

💸 Refunds

• Refunds are initiated once we receive and inspect the returned item.

• The refund will be processed within 3–5 business days to the original payment method.

• If you do not receive your refund within this timeframe, please contact us at +91 9137602811.

🚫 Invalid Return Reasons

❌ Change of mind or personal preferences
❌ Incorrect order commitment after placing the order

Orders placed are considered a legal commitment to purchase.

❌ Order Cancellations

• Want to cancel? Please contact us immediately after placing the order.

• If the product has already been shipped, cancellation is not possible.

✅ Important Notes

• We offer 100% refund on unused and damaged items returned within 5 days.

• No refunds or exchanges for used products.

• All return requests must be made through our official support channels.

📞 Contact Us

Need help with a return or exchange?

• Phone: +91 9137602811 (Mon–Sat, 10 AM–7 PM)

• Email: support@purelyhomes.in

We’re here to help! 😊